Privacy Policy
Privacy Policy
Effective Date: 01/01/2024
Welcome to eink.co.nz ("we", "our", or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and disclose your information when you visit our website, eink.co.nz, and purchase products such as toner and ink cartridges.
1. Information We Collect
We collect different types of information in order to provide and improve our services:
a. Personal Information
When you make a purchase or create an account, we may collect:
- Full Name
- Billing and Shipping Address
- Email Address
- Phone Number
- Payment Information (processed securely via third-party payment processors)
b. Non-Personal Information
We may also collect non-identifiable information such as:
- Browser type and version
- IP address
- Pages visited and time spent on the site
- Referring URLs
- Device information
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer service and support
- Send order confirmations, shipping updates, and promotional offers
- Improve our website, services, and user experience
- Prevent fraud and ensure website security
- Comply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with:
- Service Providers: Trusted third parties who help us operate our business (e.g., payment processors, shipping carriers, marketing services).
- Legal Requirements: When required by law, or in response to valid requests by public authorities.
- Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance website functionality
- Analyze traffic and usage patterns
- Remember your preferences and shopping cart items
- Provide personalized content and advertising
You can control cookies through your browser settings, but disabling cookies may affect the functionality of the site.
5. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from loss, misuse, or unauthorized access. All payment information is processed via secure third-party gateways and is not stored on our servers.
6. Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Withdraw consent at any time
- Opt-out of marketing communications (by clicking "unsubscribe" in our emails)
To exercise any of these rights, please contact us at [service@eink.co.nz].
7. Children's Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect or solicit personal data from children.
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the content or privacy practices of those websites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us:
???? Email: service@eink.co.nz
???? Address: 2/172 Clovelly Road, Auckland, New Zealand
???? Phone: 00642108356161